Privacy Policy

“Weavon” is a business and technology brand owned and operated by Sk Darain Shahidi, based in India. We provide software, automation and AI solutions for businesses, including Telecalling OS.

For purposes of this Privacy Policy, “Weavon”, “we”, “us” and “our” refer to Sk Darain Shahidi operating under the Weavon brand.

General enquiries: contact@weavon.cloud
Privacy requests and complaints: darainnation1@gmail.com

Weavon is a sole proprietorship owned and operated by Sk Darain Shahidi. It is not a company and has no corporate identity number.

• Proprietor — Sk Darain Shahidi
• Type of organisation — Sole proprietorship
• MSME classification — Micro enterprise
• Udyam Registration Number — UDYAM-JH-06-0090111
• Registered on — 5 October 2026, with the Ministry of Micro, Small and Medium Enterprises, Government of India
• Registered address
  Flat 7, Din Mohammad Residence
  Road No 11, Jawaharnagar, Mango
  Jamshedpur, East Singhbhum
  Jharkhand 832110, India
  

This policy covers our website at weavon.cloud, including the Telecalling OS page, forms on the website, and communications with people who contact us by email, WhatsApp or other channels.

It also explains, in general terms, how we handle information held in business accounts on the Weavon software, and what happens when a business closes and deletes its account — see Business accounts on Weavon and Deleting your organisation.

It does not describe all processing of personal data that our business customers may carry out through Weavon software on their own behalf. Such processing may be governed by the applicable customer agreement and other documentation between the customer and Sk Darain Shahidi operating under the Weavon brand.

Information you provide to us. When you request a demo of Telecalling OS, we collect your name, work email address, phone number, company name, industry, number of telecallers, the dialer you currently use, and any requirements or challenges you choose to describe. When you use our contact form, we collect your name, company name, work email address, phone number, the type of help you are looking for, and your message. If you contact us by WhatsApp or email, we receive the messages and any details you send.

Information collected automatically. When you visit the website, we and our service providers may receive technical information such as your IP address, browser and device information, the pages you visit, the referring page or domain, advertising and traffic information (for example, whether you arrived from one of our ads), and other technical information needed to operate, secure and measure the website.

Cookies and similar technologies. Our website uses the Meta Pixel, which may set the _fbp cookie in your browser and, when you arrive by clicking one of our Meta ads, the _fbc cookie. These are used for advertising measurement and attribution, as described in Meta Pixel and advertising. Our website does not currently use other analytics or advertising cookies.

Please do not send us sensitive information, such as financial account details, health information or government identification numbers, through our forms or messages.

We use the information described above to:

• respond to demo requests and enquiries;
• arrange and conduct demos;
• follow up with you by email, phone or WhatsApp about your request;
• understand business requirements;
• improve our products and website;
• measure the performance of our advertising, including conversions and attribution;
• improve our advertising;
• maintain the security of the website, and prevent spam and misuse of our forms;
• comply with applicable law.

We advertise on Facebook and Instagram, which are operated by Meta Platforms. To measure the effectiveness of our advertising, understand website activity, attribute conversions and improve our advertising, our website uses the Meta Pixel and Meta Conversions API.

Through these technologies, Meta and other third parties may receive or collect certain information about interactions with our website, including information about pages viewed, form interactions, advertising identifiers and conversion events. This may include information such as:

• pages viewed;
• opening or interacting with our demo request form;
• submitting an enquiry through our contact form;
• a demo request that we have reviewed and confirmed to be a genuine business enquiry — see below;
• clicking communication links such as WhatsApp;
• event timing and related technical information, such as your IP address, browser information, the page address and Meta cookie identifiers.

Submitting our demo request form does not send anything to Meta at that time. Your submission is stored on our own systems and reviewed by a member of our team. Only if we confirm it is a genuine business enquiry do we then send Meta a conversion event about it. If we do not confirm it, we send Meta nothing about your submission at all.

When we do send that event, we send certain identifiers — your email address, phone number and name — to Meta in hashed form for advertising measurement, attribution and matching purposes. Hashing is a technical process that transforms the information into a fixed-length value before transmission. Meta processes this information under its own terms and privacy policies.

So that this later event can be linked to the advertisement you originally clicked, we store the Meta cookie identifiers described above and the address of the page you submitted from, alongside your submission, until it has been reviewed.

With that event we also send Meta the industry, number of telecallers and current dialer you selected, and with a contact-form enquiry, the type of help you selected. Based on our current implementation, we do not intentionally send Meta the company name, the challenges you describe, any free-text notes submitted through our forms, or your IP address or browser details.

Meta's use of information collected through its technologies is governed by Meta's applicable terms and privacy policies, including the Meta Privacy Policy.

Your choices. If you have a Facebook or Instagram account, you can review how ads are shown to you in your Meta ad preferences. You can also opt out of interest-based advertising from participating companies at aboutads.info/choices, and block or delete cookies in your browser settings. Blocking cookies does not stop our website or its forms from working.

We do not sell your personal data. We share information only as follows:

• Meta Platforms, as described in Meta Pixel and advertising.
• Service providers that provide services to us, such as website and database hosting, automation and workflow tools that deliver form submissions to us, email services, and messaging services including WhatsApp. They process information to provide their services to us, subject to their applicable terms and agreements.
• Authorities and others, where required by applicable law, or where reasonably necessary to protect our rights, the website, or the safety of others.
• A successor, if the Weavon business or its assets are transferred, for example in connection with a sale or a change in how the business is structured. Any successor would be expected to handle the information in line with applicable law.

Some of these providers, including Meta, may process or store information outside India.

When a business (an “organisation”) uses the Weavon software, it adds its own information — for example its team members, its customers and their contacts, leads, call recordings, messages, documents and files.

That information belongs to the organisation.The organisation decides what to store, who in its team can see it, and how long to keep it. We store and process it on the organisation's behalf to provide the service it has asked for. We do not sell it, and we do not use it for our own marketing.

If you are a member of an organisation's team, or one of its customers, and you have a question or request about information held in that organisation's account, please contact the organisation first, as it controls that information. You can also contact us, and we will help where we can, which may include passing your request to the organisation.

The organisation is responsible for telling its own customers and contacts how it uses their information, including if it decides to delete its account.

An organisation can ask us to permanently delete its Weavon account and all of the information in it. Here is how that works.

• Who can ask.The organisation's owner (its main administrator) can request deletion from their account menu, after confirming with their password. An organisation can also ask us to do it, and we may close an account when an agreement ends or where the law requires it.
• The account is locked straight away.From the moment deletion is requested, nobody can sign in to the organisation's account — including its team and any customers who use its client portal — and scheduled activity such as emails, campaigns and reminders stops.
• You have 30 days to change your mind. When the owner requests deletion, every administrator of the organisation receives an email with a link to cancel it. The link works once. Cancelling restores the account as it was, and nothing is lost. If we started the deletion at your request, contact us to cancel it.
• After 30 days, deletion is permanent.We delete every user account and all of the organisation's information — including contacts, leads, customer records, call recordings, messages, documents, files, settings and connected services. This cannot be undone, so please export anything you want to keep before you request deletion. We confirm by email when it is complete.

Deleting one person's account.The Weavon software does not let an individual team member delete only their own account, because the information they work with belongs to the organisation. If you want your account removed, ask your organisation's administrator, or contact us and we will help.

What we keep, and why.We keep the invoices, payments and receipts that we issued to the organisation, because tax and accounting laws require us to. We also keep a short record that the deletion took place — the organisation's name, when deletion was requested and completed, and who requested it — so that we can show it was carried out. We keep these only for as long as we need them for those purposes.

Backups.Like most online services, we keep backup copies to protect against accidental loss. Deleted information is removed from these copies as they expire under our regular backup cycle. We do not use backups to bring back an organisation's deleted information, and if we ever have to restore a backup for another reason, we delete that information again.

Connected services. If the organisation connected other services to Weavon — such as Facebook, Instagram, WhatsApp or Google Calendar — we remove those connections on our side and, where those services allow it, disconnect Weavon from them. Information that was shared with those services is held by them under their own terms, and some connections may need to be removed from within those services directly. Images that were shared publicly, such as a logo, may take a short time to disappear from temporary copies kept elsewhere on the internet.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining appropriate business records, resolving disputes, complying with legal obligations, and enforcing applicable agreements.

Technical logs may be retained for as long as reasonably necessary for security, troubleshooting and operational purposes.

Information held in a business account is kept while the organisation uses Weavon, and is deleted when the organisation deletes its account, as described in Deleting your organisation.

Where appropriate, you may request deletion of your personal information as described in Your rights and choices.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. For example, our website uses encrypted connections (HTTPS), and access to form submissions is restricted to those who need it to respond to you.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Subject to applicable law, you may ask us to:

• give you access to the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• delete your personal information;
• withdraw consent you have given, where our processing relies on consent;
• stop sending you communications;
• answer questions about how we process your personal information.

To make a request, email darainnation1@gmail.com. Where possible, write from the email address you gave us. We may ask for information to verify your identity before acting on a request, so that we do not disclose or change someone else's information. We will review and respond to requests within the timeframe required by applicable law.

If your request is about information held in an organisation's Weavon account, we may need to involve that organisation, because it controls that information. We may also keep information where the law requires us to, such as billing records.

Withdrawing consent does not affect processing that took place before you withdrew it.

If you have a concern about our handling of your personal data, please contact us first so that we can try to resolve it. You may also have the right to raise a complaint with the relevant data protection authority in accordance with applicable law.

Our website and products are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes to our website, products, data practices or applicable law. The “Last updated” date indicates when the policy was most recently updated.

Weavon
Owned and operated by Sk Darain Shahidi

General enquiries: contact@weavon.cloud
Privacy requests and complaints: darainnation1@gmail.com